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  • H1: ITFlow Parity Matrix (Production Baseline) (line 1)

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# ITFlow Parity Matrix (Production Baseline)

| Domain | Current production baseline | Next hardening increment |
| --- | --- | --- |
| Clients/Contacts/Vendors/Locations | Core resource APIs live with tenancy + idempotency + pagination envelopes | Add cross-entity relational constraints and uniqueness policies |
| Assets/Inventory | Asset/software/license/domain/certificate/network/service resources + telemetry ingest routing | Add drift policy packs and richer compliance scoring |
| Ticketing/Service delivery | Ticket CRUD + workflow execution + ops lane aggregation + portal ticket visibility | Add full SLA timers, escalation calendars, and recurring ticket scheduler |
| Projects/Tasks/Calendar | Project/task/calendar resources with role-scoped access | Add dependency graphs, burndown, and assignment automation |
| Quotes/Invoices/Payments | Quote/invoice/payment resources + overdue aggregation + job metadata lifecycle | Add full recurring billing generation and dunning automation |
| Alerts/Monitoring | Alert resources + telemetry routed outbox + dashboard summary tiles | Add threshold policy editor and suppression windows |
| Client portal | Workspace-explicit portal with live counters, queues, approvals, and invoice summary | Add client SSO + delegated approval workflows |
| API/Webhooks | OpenAPI + signed callback verification + durable idempotency + list envelope conventions | Expand webhook adapters and replay tooling |
| Automation/AI | Agent execution contract + outbox dispatch + audit credentials | Replace remaining markdown-only skill specs with executable runtime implementations |